Last Updated: June 2026
Introduction
Lifeskills is committed to protecting the privacy and security of the personal information we hold. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025.
This policy explains how we collect, use, store and protect personal information, and outlines the rights individuals have regarding their personal data.
Who We Are
Lifeskills is a registered charity providing safety education and life skills training to children and young people with learning disabilities.
For the purposes of data protection legislation, Lifeskills is the Data Controller for the personal information we process.
Contact Details
Lifeskills Centre
The Create Centre
Smeaton Road
Bristol BS1 6XN
Email: admin@lifeskills-bristol.org.uk
Telephone: 0117 9224511
Information We Collect
We may collect and process:
- Names and contact details
- School or organisation details
- Volunteer application information
- Training and attendance records
- Website enquiry information
- Donation and fundraising information
- Safeguarding records where necessary and appropriate
- Technical information relating to website usage
We only collect information necessary for our charitable activities and legal obligations.
How We Use Personal Information
We use personal information to:
- Deliver educational programmes and services
- Manage bookings and visits
- Recruit and manage volunteers
- Communicate with schools, parents, supporters and partners
- Process donations
- Meet safeguarding responsibilities
- Comply with legal and regulatory obligations
- Improve our services and website
We will only process personal information where we have a lawful basis to do so.
Sharing Information
We do not sell personal information.
We may share information with:
- Schools and educational partners where appropriate
- Service providers acting on our behalf
- Professional advisers
- Regulatory authorities where required by law
- Emergency services or safeguarding agencies where necessary to protect individuals
All third parties are required to keep personal information secure and confidential.
Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Data Retention
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, meet legal requirements, or protect the legitimate interests of Lifeskills and those we serve.
Your Rights
Individuals have rights under UK data protection law, including:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure (where applicable)
- The right to restrict processing
- The right to data portability
- The right to object
- Rights relating to automated decision-making
Requests relating to these rights should be sent to the contact details above.
Cookies and Website Information
Our website may use cookies and similar technologies to improve user experience and understand website performance.
Further information can be found in our Cookie Policy.
Data Protection Complaints Procedure
Your Right to Complain
If you are unhappy with how Lifeskills has collected, used, stored, shared or otherwise processed your personal information, you have the right to make a data protection complaint directly to us.
We welcome the opportunity to investigate and resolve concerns promptly.
How to Make a Complaint
You can submit a data protection complaint by:
Email: admin@lifeskills-bristol.org.uk
Post:
Data Protection Complaints
Lifeskills Centre
The Create Centre
Smeaton Road
Bristol BS1 6XN
Telephone: 0117 9224511
Please provide:
- Your name and contact details
- Details of your concern
- Any relevant dates or correspondence
- Information that will help us investigate your complaint
Complaints can be submitted in any reasonable format, including by email, letter, telephone or through our website contact form.
What Happens Next
Upon receiving your complaint, Lifeskills will:
- Acknowledge receipt of your complaint within 30 calendar days.
- Review and investigate the issues raised.
- Make reasonable and proportionate enquiries.
- Keep you informed if our investigation is ongoing.
- Provide a response and outcome without undue delay.
Where appropriate, we may request additional information to help us investigate.
If You Remain Dissatisfied
If you are not satisfied with our response or believe we have not complied with data protection law, you may contact the Information Commissioner’s Office (ICO).
The ICO can be contacted through:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk
Making a complaint to Lifeskills does not affect your right to complain directly to the ICO.
Policy Review
This policy will be reviewed regularly and updated when required to reflect changes in legislation, guidance, or Lifeskills operations.